FAQs Archive - Tidy Vibe | House Cleaning & Maid Services

Q: What if I am unsatisfied or have a question or concern?

We believe in 100% customer satisfaction and so, if at any point in time you are no longer in love with your Tidy Vibe experience, reach out to us via email hello@tidyvibeclean.com or call us directly 253.733.3615 extension 2. We’d love to figure out a way to make your experience better and resolve any issues within our control. If at the end of the day it is clear that Tidy Vibe is at fault and the issue cannot be resolved by our team, then we will remove any membership or service cancellation fees as applicable.

Q: What is the Tidy Vibe Member plan?

Clients who want to sign up for a 6 or 12 month membership plan will receive an additional discount on both their initial clean and regular service price. 6 month plan: up to $100 for initial clean + discounted follow up cleans 12 month plan: up to $200 for initial clean and discounted regular rate After their term is up, the client can sign up for an additional 6 months with the continued discount. Otherwise, they will be automatically put on month- to-month pricing. If a client wants to cancel their membership before the end of their term, there is a $149 cancellation fee.

Q: When will I be invoiced + charged?

You should expect to receive an invoice within 1 business day of the appointment. Check to make sure everything looks correct and let us know if there are any discrepancies. All outstanding invoices will be charged with the card on file within 2 - 5 business days.

Q: How do I thank my cleaner?

An easy and cost-free way to thank your cleaner is by leaving them a positive google review. For every positive review, your cleaner(s) will receive a cash bonus “thank you” for their hard work. Tips are not required but highly encouraged. We recommend anywhere from 10 - 15% of your total service charge. Many of our cleaners have QR codes they can share with you. Or else you can add the tip to your invoice payment.

Q: What happens at the end of the cleaning?

If it’s the first time we are cleaning your home, be prepared to do a final walk-thru if possible to make sure we’ve done everything to your satisfaction, otherwise your cleaner will text you upon their completion.

Q: What happens if I live far away?

Our service area is about 10 - 20 miles from our HQ in Lakewood. If you live more than 10 miles away, we may add a $25 surcharge to support our cleaners driving time.

Q: What happens if my house requires more work than expected?

If at the time of service it is determined that the cleaning will require additional labor that is not reflected in the request form and approved quote (i.e. excessive clutter, higher than expected dirt or dust level), then the client should be prepared for an increased invoice to reflect the total hours of cleaning.