All of our cleaners are comfortable with most domestic pets and enjoy spending time with your furry friends as long as they are safe with humans. We kindly ask that you secure any pet that may be a threat or that might interfere with the clean.

FAQs Archive - Tidy Vibe | House Cleaning & Maid Services

Q: How do the cleaners get in when I am not home?

When you schedule your cleaning and fill out your request form, we will ask for instructions on how to enter your home. For example: you may hide a key, use a lock box, give us a garage code, or use a smart lock. We do not take personal keys with us. Please turn off any alarms in order to prevent them from going off accidentally and tell us if there are any special circumstances that our cleaners should know about, such as unsecured pets. Our cleaners will lock up after themselves when they leave.

Q: When will my cleaners arrive?

When you fill out the request form you will indicate whether you want a morning or afternoon cleaning. Once you book the cleaning, you will receive a confirmation email and a follow up email/text two days before the appointment. All morning cleans start between 9 - 10am. Afternoon cleans begin between 12:00 - 1:30p. You can expect your cleaner to arrive within about 30 minutes of the scheduled start time on your confirmation. If your cleaner is running behind more than 30 minutes due to delayed work, they will send you a text message letting you know of their updated ETA.

Q: What if I forget to give entry access?

If you are not home when the cleaners arrive and have not provided access information in advance, we will contact you and request a way to enter, such as a garage code or hidden key. If the cleaner cannot gain access or is turned away at the door, we will charge you a lockout fee up to 100% of the full cost of the cleaning to compensate our cleaners for the lost time.

Q: Do I need to be home during the clean?

No. You do not need to be home when our team arrives or while they are working. You just need to provide instructions about how to enter your home, and tell us if there are any special circumstances that our technicians should know about, such as unsecured pets or areas that you don’t want us to enter. If you are home during the cleaning, please be sure that the technicians are given full access to all areas that they will be cleaning and are not interrupted. If you work from home, our technicians will be happy to clean your home office first in order to minimize disruption to your work day.

Q: Who supervises the cleaners?

Each of our cleaners is employed directly by Tidy Vibe, which helps us recruit and retain the best people. Our cleaners receive ongoing training and regular performance reviews as well as financial incentives to ensure consistently good service. You can trust that our employees know what they are doing, and do not need to be supervised while cleaning, so we ask that you do not attempt to direct or instruct them while they are working. If you would like to inspect a cleaning while the cleaner is still at your home, please wait until they are completely finished. We are happy to walk with you through the home to make sure you are satisfied. If you ever have concerns about any of our cleaners or the service provided, please contact us as soon as possible at hello@tidyvibeclean.com to remedy the situation.

Q: Do you clean everything?

While our cleaners work hard to make your home sparkle, there are limits to what we can do with set-in stains or certain textured or porous surfaces, such as fabrics, wood, shower doors, bathtubs, grout, countertops, etc. We will clean these surfaces as thoroughly as possible, but be aware that they might not appear as visually clean as other surfaces. If your home has hard water with a high mineral content, it may have created permanent mineral stains or build-up, especially in the bathroom and kitchen. While we will do our best, we cannot guarantee removal of all hard water deposits. In addition, we do not provide the following services; professional carpet cleaning, blind cleaning (other than dusting), laundry, home organization, exterior home services (windows, patios, pressure washing), biohazardous waste cleaning or mold cleaning/removal.

Q: What do I need to get ready for the clean?

Our goal is to make this as easy as possible for you, but a little help from you will go a long way toward getting the perfect clean. Before we arrive, please pick up excess clutter, move any fragile items out of the way, and empty the sinks so that our cleaning technicians can safely access all the surfaces in your home. We will clean around your possessions rather than move them. During the warmer months, it is important that our technicians be able to work in safe temperatures. Please be aware that they may set the air conditioning to as low as 70 degrees Fahrenheit while working in your home and will reset it to your preferred setting before they leave. During cooler months, please make sure your entry way is clear of snow and ice and safe for our cleaners to enter. Other than that, just secure any pets and make sure that we will be able to enter your home at the scheduled date and time.

Q: Who supplies the cleaning products and equipment?

Tidy Vibe supplies all of the tools and supplies that our cleaners need to clean your home, including vacuum cleaners, scrub brushes, cleaning solutions, and freshly-washed cleaning cloths. Our primary cleaning products are non-toxic and biodegradable. If you would prefer to supply your own cleaning products, please contact our office at least one business day in advance of your scheduled cleaning. Client-supplied products must be non-toxic, biodegradable, and safe for all surfaces.