Initial cleaning deposits are non-refundable. If rescheduling is absolutely necessary, you must provide at least 5 days notice or are subject to a $150 rescheduling fee.
When setting up recurring services after your initial cleaning, you are expected to commit to the time and date of your scheduled cleaning or communicate with ample notice otherwise.
Skips: If you need to skip a cleaning, we require a minimum of 2 weeks notice. If possible, you should always reschedule your clean. If a reschedule is impossible, your next cleaning will be charged based on the updated frequency of that clean. If your skip request is made within 2 weeks we will add a $75 skip fee to your next clean.
If skipping or rescheduling needs become frequent, we may require pre-payment to secure your future cleans.
Rescheduling: We require 72 hours to reschedule your clean without penalty. If you are unable to provide 72 hour notice, you will be subject to a $75 rescheduling fee that will be attached to your next clean.
You must provide 15 days notice (biweekly/weekly) or 30 days notice (monthly) to terminate your services.
You can increase frequency at any time without penalty.
(60 days notice is required for all bimonthly clients)
