Frequently Asked Questions

1. Fill out our request form
2. Schedule a 5 minute phone call
3. Review our Tidy Vibe expectations + Booking
4. Approve Quote + Pay Deposit

1. Frequency of cleaning (one-time, weekly/biweekly, monthly, bimonthly)
2. Contract terms (month-to-month, 6 months, 12 months, prepay plan)
3. Square footage
4. # of rooms
5. Current grime + dust level
6. Additional services (oven, fridge, patio sweep, etc.)

Your first cleaning will require a larger team + potentially more time to complete than your follow up clean. It will include a comprehensive deep clean that will get to all surfaces requested by you. Your first clean will not necessarily be on the same day as your recurring scheduled cleaning and it won’t necessarily have the same assigned cleaners.

All recurring cleanings occur at the same day and time on a weekly, biweekly, monthly (every 4 weeks), and bimonthly (every 8 weeks) schedule.

All recurring cleans begin within a 3 hour window and can take between 2 – 4 hrs to complete.

Morning Shift
Start 9am – 12pm
End 11am – 3pm

Afternoon Shift
Start 11am – 2pm
End 1pm – 5pm

Before the cleaners arrive, you should prepare your home in 3 ways.

1. Remove excess clutter + toys
2. Prepare the people + pets for our arrival
3. Make sure there is an accessible entry into the space.

Our comprehensive cleaning checklist is listed on our website and you can expect to have all tasks completed unless otherwise noted.

The following services are not automatically included and must be specially requested:

Oven
Inside Fridge
Inside cabinets (if items removed)
Patio/attic/basement/garage swept

If at the time of service it is determined that the cleaning will require additional labor that is not reflected in the request form and approved quote (i.e. excessive clutter, higher than expected dirt or dust level), then the client should be prepared for an increased invoice to reflect the total hours of cleaning.

Our service area is about 10 – 20 miles from our HQ in Lakewood. If you live more than 10 miles away, we may add a $25 surcharge to support our cleaners driving time.

If it’s the first time we are cleaning your home, be prepared to do a final walk-thru if possible to make sure we’ve done everything to your satisfaction, otherwise your cleaner will text you upon their completion.

An easy and cost-free way to thank your cleaner is by leaving them a positive google review. For every positive review, your cleaner(s) will receive a cash bonus “thank you” for their hard work.

Tips are not required but highly encouraged. We recommend anywhere from 10 – 15% of your total service charge. Many of our cleaners have QR codes they can share with you. Or else you can add the tip to your invoice payment.

You should expect to receive an invoice within 1 business day of the appointment. Check to make sure everything looks correct and let us know if there are any discrepancies. All outstanding invoices will be charged with the card on file within 2 – 5 business days.

Initial cleaning deposits are non-refundable. If rescheduling is absolutely necessary, you must provide at least 7 days notice or are subject to a $75 rescheduling fee.

When setting up recurring services after your initial cleaning, you are expected to commit to the time and date of your scheduled cleaning or communicate with ample notice otherwise.

All scheduled cleanings will be invoiced and charged after each expected appointment based on frequency and contract terms regardless of cancellations, rescheduling needs, or skipped cleanings.

30 days notice is required to skip a scheduled cleaning. If you provide us with 72 hour notice, you will receive a credit on your account to use for any additional future cleaning outside of your regularly assigned schedule. You can try to reschedule if there is availability before your next regular cleaning or save it for a special event or service such as an oven + fridge clean out. When a clean is skipped or your account is paused, then you are subject to an increased cost for the upcoming cleaning.

If you are unable to provide 72 hour notice, you will be subject to a $75 rescheduling fee with the remaining credit balance to be used for any additional future cleaning outside of your regularly assigned schedule.

You must provide 30 days notice by email in order to terminate, decrease services, skip a clean, or put your cleanings on hold. You can increase frequency at any time without penalty.

(60 days notice is required for all bimonthly clients)

(A 6 month or 12 month Tidy Member cannot pause or freeze their accounts until the end of their agreed term)

Clients who want to sign up for a 6 or 12 month membership plan will receive an additional discount on both their initial clean and regular service price.

6 month plan: up to $100 for initial clean + discounted follow up cleans
12 month plan: up to $200 for initial clean and discounted regular rate

After their term is up, the client can sign up for an additional 6 months with the continued discount. Otherwise, they will be automatically put on month-
to-month pricing.

If a client wants to cancel their membership before the end of their term, there is a $149 cancellation fee.

We believe in 100% customer satisfaction and so, if at any point in time you are no longer in love with your Tidy Vibe experience, reach out to us via email hello@tidyvibeclean.com or call us directly 253.733.3615 extension 2. We’d love to figure out a way to make your experience better and resolve any issues within our control.

If at the end of the day it is clear that Tidy Vibe is at fault and the issue cannot be resolved by our team, then we will remove any membership or service cancellation fees as applicable.

We always appreciate any specific and sincere feedback as it fills our hearts and fuels our drive! You can also send us some love by following us on Instagram, Facebook, or sharing with a friend about our services.