Initial cleaning deposits are non-refundable. If rescheduling is absolutely necessary, you must provide at least 7 days notice or are subject to a $75 rescheduling fee.
When setting up recurring services after your initial cleaning, you are expected to commit to the time and date of your scheduled cleaning or communicate with ample notice otherwise.
All scheduled cleanings will be invoiced and charged after each expected appointment based on frequency and contract terms regardless of cancellations, rescheduling needs, or skipped cleanings.
30 days notice is required to skip a scheduled cleaning. If you provide us with 72 hour notice, you will receive a credit on your account to use for any additional future cleaning outside of your regularly assigned schedule. You can try to reschedule if there is availability before your next regular cleaning or save it for a special event or service such as an oven + fridge clean out. When a clean is skipped or your account is paused, then you are subject to an increased cost for the upcoming cleaning.
If you are unable to provide 72 hour notice, you will be subject to a $75 rescheduling fee with the remaining credit balance to be used for any additional future cleaning outside of your regularly assigned schedule.
You must provide 30 days notice by email in order to terminate, decrease services, skip a clean, or put your cleanings on hold. You can increase frequency at any time without penalty.
(60 days notice is required for all bimonthly clients)
(A 6 month or 12 month Tidy Member cannot pause or freeze their accounts until the end of their agreed term)