Frequently Asked Questions2024-02-06T08:48:02-08:00

Give yourself some peace. Let tidy be your vibe.

Is Tidy Vibe a good fit for me?

Tidy Vibe offers (what we think) is a pretty cool approach to both cleaning and business.

We believe in 3 core pillars:

Value our people
Evolve for the future
Humanize the industry

Given these pillars, we are a great fit for clients who

Believe in fair wages + tips for quality work performed
Believe in the importance of taking care of our planet
Want to support a local business with values
Want to connect with their assigned cleaner(s)

However, we may not be a good match for clients who

Want the least expensive cleaning option
Have extreme clutter, trash, or other potential health hazards
Have either an unpredictable or extremely rigid schedule
Are uncomfortable with differing cleaners in the home

How do I set up services?2024-02-06T12:23:07-08:00
  1. Review our FAQ + service offerings
  2. Fill out the Quote form
  3. Apply your new client discount: Promo code: TIDYVIBE50!
  4. Schedule + Pay Deposit
  5. Rest easy knowing Tidy Vibe is on the way soon
How do you calculate my estimate?2024-01-08T14:08:02-08:00
  1. Frequency of cleaning (one-time, weekly/biweekly, monthly, bimonthly)
  2. Square footage (only include square footage of spaces you want cleaned)
  3. # of pets
  4. # of rooms
  5. Current grime + dust level
  6. Additional services (oven, fridge, laundry, etc.)
How do you determine the current dirt level of my home?2023-04-04T11:27:23-07:00

At the time we calculate your estimate, we’ll ask you to describe the current state of your home and to share a photo of your kitchen, bathroom, and what you consider to be the dirtiest wall of your home.

How do I approve my quote, submit deposit, + book my clean?2024-01-08T14:05:32-08:00

For the quickest and most accurate booking, we advise that you book your clean online through our website. There you can submit all requests, add-ons, and pertinent information regarding your clean. Once you provide your credit card information, the booking will be secured and a follow up reminder will be sent via email and text for your upcoming clean. A mandatory deposit of $150 will be applied to the credit card on file for a credit on your first invoice.

A Tidy Vibe team member may also reach out via phone/email to make sure everything looks accurate and that all service requests and add-ons have been included.

Bookings may also be conducted by phone, but as our phones are not monitored hourly, there may be a wait time of 1 – 2 days.

When will my cleaning be booked?2024-01-08T14:00:05-08:00

Your initial cleaning + recurring cleans will be booked based on the preferred days + times you shared in your request + quote form. You will receive an email confirmation of your initial and recurring appointments upon booking. Your initial clean deposit will post within 1 business day of booking.

What will my first clean look like?2024-01-08T13:58:42-08:00

Your first cleaning will require a larger team + potentially more time to complete than your follow up clean. It will include a comprehensive deep clean that will get to all surfaces as indicated in the checklist and requested by you. A Team Lead will greet you upon arrival and do a quick walk-thru of your home to make sure they are clear on all instructions. Once complete, the lead will follow up to do a final post assessment before heading out. If you are inclined to leave a tip, the lead will reach out with the tipping credentials of all team members.

What will my initial + recurring schedule look like?2024-01-08T13:55:06-08:00

Initial Cleans begin promptly at 9am and are scheduled to complete by midday.

All recurring cleanings occur at the same day and time as your initial booking on a biweekly, monthly (every 4 weeks), and bimonthly (every 8 weeks) schedule.

All recurring cleans start in the afternoon with typical starts times ranging from 11am – 2pm. Most cleans take between 2 – 4 hrs to complete.

How should I prepare for my clean?2024-01-08T13:51:22-08:00

Before the cleaners arrive, you should prepare your home in 4 ways.

  1. Remove excess clutter + toys
  2. Prepare the people + pets for our arrival
  3. Make sure there is an accessible entry into the space.
  4. Make sure there is a toilet bowl brush available to use (we don’t share these among clients)
What kind of cleaning should I expect?2024-01-08T13:48:38-08:00

Our comprehensive cleaning checklist as well as add-on services are listed on our website and you can expect to have all tasks completed unless otherwise noted.

The following services are not automatically included and must be purchased as an add -on: dishes, trash removal, bedsheets changed, laundry folded, inside oven, fridge, or cabinets, garage, attic, or unfinished basement.

If you think you might want more than one add-on consider purchasing our Upkeep + Deep Combo package for the best value.

What happens if my house requires more work than expected?2024-01-08T13:44:17-08:00

If at the time of service it is determined that the cleaning will require additional labor that is not reflected in the request form and approved quote (i.e. excessive clutter, higher than expected dirt or dust level), then the client should be prepared for an increased invoice to reflect the total hours of cleaning.

What happens if I live far away?2023-04-03T10:40:04-07:00

Our service area is about 10 – 20 miles from our HQ in Lakewood. If you live more than 10 miles away, we may add a $25 surcharge to support our cleaners driving time.

What happens at the end of the cleaning?2024-01-08T13:43:05-08:00

If it’s the first time we are cleaning your home, be prepared to do a final walk-thru in person to make sure we’ve done everything to your satisfaction, otherwise your cleaner will text you upon their completion.

How do I thank my cleaner?2024-01-08T13:41:09-08:00

An easy and cost-free way to thank your cleaner is by leaving them a positive google review. For every positive review, your cleaner(s) will receive a cash bonus “thank you” for their hard work.

Tips are not required but highly encouraged. We recommend anywhere from 15 – 20% of your total service charge. Many of our cleaners have QR codes they can share with you. Or else you can add the tip automatically to your invoice payment.

When will I be invoiced + charged?2024-01-08T13:39:14-08:00

You should expect to receive an invoice within 1 business day of the appointment. All invoices are automatically charged same day. Check to make sure everything looks correct and let us know if there are any discrepancies.

What if I need to cancel or reschedule?2024-01-08T13:37:11-08:00

Initial cleaning deposits are non-refundable. If rescheduling is absolutely necessary, you must provide at least 7 days notice or are subject to a $75 rescheduling fee.

When setting up recurring services after your initial cleaning, you are expected to commit to the time and date of your scheduled cleaning or communicate with ample notice otherwise.

All scheduled cleanings will be invoiced and charged after each expected appointment based on frequency and contract terms regardless of cancellations, rescheduling needs, or skipped cleanings.

30 days notice is required to skip a scheduled cleaning. If you provide us with 72 hour notice, you will receive a credit on your account to use for any additional future cleaning outside of your regularly assigned schedule. You can try to reschedule if there is availability before your next regular cleaning or save it for a special event or service such as an oven + fridge clean out. When a clean is skipped or your account is paused, then you are subject to an increased cost for the upcoming cleaning.

If you are unable to provide 72 hour notice, you will be subject to a $75 rescheduling fee with the remaining credit balance to be used for any additional future cleaning outside of your regularly assigned schedule.

You must provide 30 days notice by email in order to terminate, decrease services, skip a clean, or put your cleanings on hold. You can increase frequency at any time without penalty.

(60 days notice is required for all bimonthly clients)

(A 6 clean Tidy Member cannot pause or freeze their accounts until the end of their agreed term)

What is the Tidy Vibe Member plan?2024-01-23T17:47:42-08:00

*We are not currently offering our membership program


Clients who sign up for at least 6 recurring cleans will receive an additional discount on their initial deep clean.

After their 6 clean term is up, the client will be automatically put on month-
to-month plan.

Worried about contracts? No problem. If a client wants to cancel their membership before the end of their term, they simple pay the remaining value of the initial clean that was discounted.

What if I am unsatisfied or have a question or concern?2024-01-08T13:24:03-08:00

We believe in 100% customer satisfaction and so, if at any point in time you are no longer in love with your Tidy Vibe experience, reach out to us via email or call us directly 253.733.3615 extension 2. We’d love to figure out a way to make your experience better and resolve any issues within our control.


How can I share some Tidy Vibe love?2024-01-08T13:23:10-08:00

We always appreciate any specific and sincere feedback as it fills our hearts and fuels our drive! Positive Google Reviews are a huge benefit to small businesses like us, plus we reward our cleaners for every 5 star review they earn.  You can also send us some love by following us on Instagram, Facebook, or sharing with a friend about our services.

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