Frequently Asked Questions

Frequently Asked Questions2023-04-04T11:25:55-07:00

Give yourself some peace. Let tidy be your vibe.

Is Tidy Vibe a good fit for me?

Tidy Vibe offers (what we think) is a pretty cool approach to both cleaning and business.

We believe in 3 core pillars:

Value our people
Evolve for the future
Humanize the industry

Given these pillars, we are a great fit for clients who

Believe in fair wages + tips for quality work performed
Believe in the importance of taking care of our planet
Want to support a local business with values
Want to connect with their assigned cleaner(s)

However, we may not be a good match for clients who

Want the least expensive cleaning option
Have extreme clutter, trash, or other potential health hazards
Have either an unpredictable or extremely rigid schedule
Are uncomfortable with differing cleaners in the home

How do I set up services?2023-04-03T10:32:38-07:00
  1. Fill out our request form
  2. Schedule a 5 minute phone call
  3. Review our Tidy Vibe expectations + Booking
  4. Approve Quote + Pay Deposit
How do you calculate my estimate?2023-04-03T10:33:50-07:00
  1. Frequency of cleaning (one-time, weekly/biweekly, monthly, bimonthly)
  2. Contract terms (month-to-month, 6 months, 12 months, prepay plan)
  3. Square footage
  4. # of rooms
  5. Current grime + dust level
  6. Additional services (oven, fridge, patio sweep, etc.)
How do you determine the current dirt level of my home?2023-04-04T11:27:23-07:00

At the time we calculate your estimate, we’ll ask you to describe the current state of your home and to share a photo of your kitchen, bathroom, and what you consider to be the dirtiest wall of your home.

How do I approve my quote + submit deposit?2023-04-04T11:26:46-07:00

Before booking, you will receive a quote via email or text for both initial cleaning + recurring follow ups based on your preferred frequency, terms, and any additional services.

In order to confirm your booking you will need to pay the $150 deposit and approve the quote and terms of service.

When will my cleaning be booked?2023-04-04T11:26:14-07:00

Your initial cleaning + follow ups will be booked based on the preferred days + times you shared in your request form + phone call. You will receive an email confirmation of your initial and recurring appointments within 1 business day of quote approval + deposit payment.

What will my first clean look like?2023-04-03T10:37:01-07:00

Your first cleaning will require a larger team + potentially more time to complete than your follow up clean. It will include a comprehensive deep clean that will get to all surfaces requested by you. Your first clean will not necessarily be on the same day as your recurring scheduled cleaning and it won’t necessarily have the same assigned cleaners.

What will my recurring schedule look like?2023-04-03T10:37:44-07:00

All recurring cleanings occur at the same day and time on a weekly, biweekly, monthly (every 4 weeks), and bimonthly (every 8 weeks) schedule.

All recurring cleans begin within a 3 hour window and can take between 2 – 4 hrs to complete.

Morning Shift
Start 9am – 12pm
End 11am – 3pm

Afternoon Shift
Start 11am – 2pm
End 1pm – 5pm

What happens on the day of my cleaning?2023-04-03T10:38:25-07:00

Before the cleaners arrive, you should prepare your home in 3 ways.

  1. Remove excess clutter + toys
  2. Prepare the people + pets for our arrival
  3. Make sure there is an accessible entry into the space.
What kind of cleaning should I expect?2023-04-03T10:39:02-07:00

Our comprehensive cleaning checklist is listed on our website and you can expect to have all tasks completed unless otherwise noted.

The following services are not automatically included and must be specially requested:

Inside Fridge
Inside cabinets (if items removed)
Patio/attic/basement/garage swept

What happens if my house requires more work than expected?2023-04-03T10:49:39-07:00

If at the time of service it is determined that the cleaning will require additional labor that is not reflected in the request form and approved quote (i.e. excessive clutter, higher than expected dirt or dust level), then the client should be prepared for an increased invoice to reflect the total hours of cleaning.

What happens if I live far away?2023-04-03T10:40:04-07:00

Our service area is about 10 – 20 miles from our HQ in Lakewood. If you live more than 10 miles away, we may add a $25 surcharge to support our cleaners driving time.

What happens at the end of the cleaning?2023-04-03T10:40:41-07:00

If it’s the first time we are cleaning your home, be prepared to do a final walk-thru if possible to make sure we’ve done everything to your satisfaction, otherwise your cleaner will text you upon their completion.

How do I thank my cleaner?2023-04-03T10:51:03-07:00

An easy and cost-free way to thank your cleaner is by leaving them a positive google review. For every positive review, your cleaner(s) will receive a cash bonus “thank you” for their hard work.

Tips are not required but highly encouraged. We recommend anywhere from 10 – 15% of your total service charge. Many of our cleaners have QR codes they can share with you. Or else you can add the tip to your invoice payment.

When will I be invoiced + charged?2023-04-03T10:51:24-07:00

You should expect to receive an invoice within 1 business day of the appointment. Check to make sure everything looks correct and let us know if there are any discrepancies. All outstanding invoices will be charged with the card on file within 2 – 5 business days.

What if I need to cancel or reschedule?2023-04-03T10:43:55-07:00

Initial cleaning deposits are non-refundable. If rescheduling is absolutely necessary, you must provide at least 7 days notice or are subject to a $75 rescheduling fee.

When setting up recurring services after your initial cleaning, you are expected to commit to the time and date of your scheduled cleaning or communicate with ample notice otherwise.

All scheduled cleanings will be invoiced and charged after each expected appointment based on frequency and contract terms regardless of cancellations, rescheduling needs, or skipped cleanings.

30 days notice is required to skip a scheduled cleaning. If you provide us with 72 hour notice, you will receive a credit on your account to use for any additional future cleaning outside of your regularly assigned schedule. You can try to reschedule if there is availability before your next regular cleaning or save it for a special event or service such as an oven + fridge clean out. When a clean is skipped or your account is paused, then you are subject to an increased cost for the upcoming cleaning.

If you are unable to provide 72 hour notice, you will be subject to a $75 rescheduling fee with the remaining credit balance to be used for any additional future cleaning outside of your regularly assigned schedule.

You must provide 30 days notice by email in order to terminate, decrease services, skip a clean, or put your cleanings on hold. You can increase frequency at any time without penalty.

(60 days notice is required for all bimonthly clients)

(A 6 month or 12 month Tidy Member cannot pause or freeze their accounts until the end of their agreed term)

What is the Tidy Vibe Member plan?2023-04-03T10:44:53-07:00

Clients who want to sign up for a 6 or 12 month membership plan will receive an additional discount on both their initial clean and regular service price.

6 month plan: up to $100 for initial clean + discounted follow up cleans
12 month plan: up to $200 for initial clean and discounted regular rate

After their term is up, the client can sign up for an additional 6 months with the continued discount. Otherwise, they will be automatically put on month-
to-month pricing.

If a client wants to cancel their membership before the end of their term, there is a $149 cancellation fee.

What if I am unsatisfied or have a question or concern?2023-04-03T10:45:55-07:00

We believe in 100% customer satisfaction and so, if at any point in time you are no longer in love with your Tidy Vibe experience, reach out to us via email or call us directly 253.733.3615 extension 2. We’d love to figure out a way to make your experience better and resolve any issues within our control.

If at the end of the day it is clear that Tidy Vibe is at fault and the issue cannot be resolved by our team, then we will remove any membership or service cancellation fees as applicable.

How can I share some Tidy Vibe love?2023-04-03T10:51:50-07:00

We always appreciate any specific and sincere feedback as it fills our hearts and fuels our drive! You can also send us some love by following us on Instagram, Facebook, or sharing with a friend about our services.

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