When you schedule your cleaning and fill out your request form, we will ask for instructions on how to enter your home, where to park, and who to expect inside the home. You may want to hide a key, use a lock box, give us a garage code, or use a smart lock. We do not take personal keys with us. Please turn off any alarms in order to prevent them from going off accidentally and tell us if there are any special circumstances that our cleaners should know about, such as unsecured pets. Our cleaners will lock up after themselves when they leave based on your instructions. If your cleaner cannot access your home upon their arrival, you may be charged a $75 rescheduling fee.