At the time we calculate your estimate, we’ll ask you to describe the current state of your home and to share a photo of your kitchen, bathroom, and what you consider to be the dirtiest wall of your home.
Move outs only: For the quickest and most accurate booking, we advise that you book your clean online through our website. There you can submit all requests, add-ons, and pertinent information regarding your move-out clean.
For recurring clients: We recommend you to call us directly for your discounted booking; this is important to ensure we have every detail of your service exactly as you desire. Once you provide your credit card information, the booking will be secured and a follow up reminder will be sent via email and text for your upcoming clean. A mandatory deposit of 50% your initial clean (min $150) will be applied to the credit card or ACH on file for a credit on your first invoice.
Your initial cleaning + recurring cleans will be booked based on the preferred days + times you shared in your request + quote form. You will receive an email confirmation of your initial and recurring appointments upon booking. Your initial clean deposit will post within 1 business day of booking.
If you opt into a free demo clean, a technician will visit your home for a 1 hr home visit to ensure your quote is accurate and to demonstrate our cleaning process on a small space. You must physically be there for the first demo clean to ensure satisfaction and to confirm your follow-up schedule.
If you complete your demo clean or opt out, your first regular deep cleaning will require a larger team + more time to complete than your follow-up cleans. It will include a comprehensive deep clean that will get to all surfaces as indicated in the checklist and requested by you. A Team Lead will greet you upon arrival and do a quick walk-thru of your home to make sure they are clear on all instructions and get your approval on extended time if needed. Once complete, the lead will follow up to do a final post assessment before heading out. If you are inclined to leave a tip, the lead will reach out with the tipping credentials of all team members.
Initial cleans begin at 9am or approximately 1:30pm and are scheduled to complete within 3 – 4 hours. During the clean, please expect a lead cleaner to reach out to you about the potential for increased time if needed. You should plan to be available at the end of the clean to conduct a quick walk-thru for approval of the clean.
All recurring cleanings occur on a weekly, biweekly, monthly (every 4 weeks), and bimonthly (every 8 weeks) schedule.
Most recurring cleans start in the morning 9am – 10am and afternoon cleans between 12:30pm – 2pm. Most cleans take between 2 – 4 hrs to complete.
*If you have special requests for your day/time of cleaning, please let us know at time of booking.
Before the cleaners arrive, you should prepare your home in 4 ways.
*Move out clean? All items inside the home MUST be removed before we enter. We will not clean the space if there is still clutter, trash, or furniture inside of space. If we need to leave early due to ill prepared home, we will charge for the service visit deposit.
Our comprehensive cleaning checklist, as well as add-on services, are listed on our website, and you can expect to have all tasks completed unless otherwise noted.
*Please note, if you have a lot of clutter/items in the home, we may not be able to access all surfaces to clean. Make sure all items are put away before the cleaners arrival.
*Move out cleans only: all items including furniture and trash must be removed before cleaners arrive. If the home is not ready, we will depart the clean, charge for the time, and return when it’s ready.
The following services are not automatically included and must be purchased as an add-on: dishes, trash removal, bedsheets changed, laundry folded, inside oven, fridge, or cabinets, garage, attic, or unfinished basement.
If at the time of service it is determined that the cleaning will require additional labor that is not reflected in the request form and approved quote (i.e. excessive clutter, higher than expected dirt or dust level), then the client should be prepared for an increased invoice to reflect the total hours of cleaning. This cost increase will be communicated at the beginning of the service.
Our service area is about 15 – 20 miles from our HQ in Tacoma. If you live more than 15 miles away, we may add a $25 surcharge to support our cleaners driving time.
If it’s the first time we are cleaning your home, we require you to be available in person to do a final walk-thru in to make sure we’ve done everything to your satisfaction. Our technicians will contact you roughly 30 minutes before the end of your clean to conduct a final inspection. If the homeowner is delayed, the team lead will remain on site for up to 30 minutes post clean and the client will be billed accordingly for any added time.
An easy and cost-free way to thank your cleaner is by leaving them a positive google review. For every positive review, your cleaner(s) will receive a cash bonus “thank you” for their hard work.
*Please note, only submitting a scorecard through our website DOES NOT reward your cleaner. You must submit a google review to do this.
Tips are not required but highly encouraged. We recommend anywhere from 15 – 20% of your total service charge. Many of our cleaners have QR codes they can share with you. Or else you can add the tip automatically to your invoice payment.
You should expect to receive an invoice within 1 business day of the appointment. All invoices are automatically charged same day of invoice creation.
Initial cleaning deposits are non-refundable. If rescheduling is absolutely necessary, you must provide at least 72 hours' notice or be subject to a $150 rescheduling fee.
Rescheduling your recurring clean: We require 48 hours to reschedule your clean without penalty. If you are unable to provide a 48-hour notice, you will be subject to a $75 rescheduling fee that will be attached to your next clean.
Skips/freezes: If you need to skip a cleaning, we require a minimum of 2 weeks' notice. If possible, you should always reschedule your cleaning. If a reschedule is impossible, your next cleaning will be charged based on the updated frequency of that clean. If your skip request is made within 2 weeks, we will add a $75 skip fee to your next clean.
Terminating services: You must provide 15 days' notice (biweekly/weekly), 30 days' notice (monthly), and 60 days' notice (bimonthly) to terminate your services.
You can increase frequency at any time without penalty.
Yes! We treat all of our new recurring clients with a free clean after completing 12 visits. This is our thank you for being a loyal Tidy Vibe dust bunny! We think you’ll love having a regular clean. And a free clean? Well that’s even better!
We believe in 100% customer satisfaction and so, if at any point in time you are no longer in love with your Tidy Vibe experience, reach out to us via email hello@tidyvibeclean.com or call us directly 253.733.3615. We’d love to figure out a way to make your experience better and resolve any issues within our control.
*Please note that we do require in person post clean walk-thrus on all initial cleans to ensure complete satisfaction. We do not provide refunds on cleans. If there are any issues to be resolved, we will happily return to fix your service within 1 business day.
We always appreciate any specific and sincere feedback as it fills our hearts and fuels our drive! Positive Google Reviews are a huge benefit to small businesses like us, plus we reward our cleaners for every 5 star review they earn. You can also send us some love by following us on Instagram, Facebook, or sharing with a friend about our services. Plus, we gift you with $25 off your next clean when a friend books a demo/walk thru and another $25 when they sign up for a recurring plan.
*Please note that filling out our internal scorecard is great and so appreciated, but will not count as a reward for our cleaners. Please go directly to google to fill out the review and reward your team!
Tidy Vibe offers, what we think, is a pretty cool approach to both cleaning and business.
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